Return & Exchange Policy – Konn
At Konn, we are committed to ensuring your complete satisfaction with our products and services. If your experience does not meet expectations, you may request a return or exchange under the following conditions:
1. General Conditions
- Requests must be submitted within 7 days of receiving the order.
- Products must be in their original condition, unopened, and undamaged.
- Opened or used products are not eligible for return or exchange.
- Proof of purchase (invoice or receipt) is required.
2. Return Policy
- If you are not satisfied, you may request a refund.
- Refunds will be processed to the original payment method within 7–14 business days after approval.
- Shipping fees will be deducted from the refund amount,
- except in cases of damaged or incorrect items.
3. Exchange Policy
- Products can be exchanged for another item of equal or higher value (with any price difference paid if applicable).
- If the product received is damaged or incorrect, Konn will cover all shipping and exchange costs.
4. Non-Returnable Items
- Opened or used products.
- Items purchased during special promotions or final sale.
5. Return & Exchange Process
To request a return or exchange, please contact us via:
- Email:[email protected]
- Customer Service: +966920013312
Our team will review your request and respond within 2–3 business days.
If approved, you will receive instructions for returning the product.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please send:
- A clear photo of the item
- A brief description of the issue
via email: